FAQ

Frequently Asked Questions

How will I know when it is time for me to look into the services of a Health Care Center?

When the family can no longer handle the care and needs of the loved one or if 24/7 nursing care is identified.

How will I know which facility is best for my loved one?

You and your loved one should look at several facilities before making a selection. Make sure you ask as many questions as you need to feel comfortable.

Is there an option to stay in the hospital versus a Health Care Center?

Hospitals are designed for patients who have medical issues that can be treated only in a hospital. Insurance companies could also stop insurance benefits when you no longer need hospital care. A nursing center can provide the continuing medical care and rehabilitation services you need while you recover from illness or injury so that you can return home as soon as possible.

What is your insurance policy? Do you take Medicaid?

We accept most insurance companies including Integrated Health Plan, Inc., Community Health Choice, America’s Choice Provider Network (ACPN), Anicare, Molina Healthcare of Texas, Inc., Multiplan, Inc., National Preferred Provider Network/Plan Care America LLC, WellCare, United Mine Workers of America (UMWA) Health & Retirement Funds, Aetna, Blue Cross Blue Shield Out-Of-State Plans, Care Improvement Plus, Coventry Health Plans, Humana, Prime Health Services, Three Rivers Provider Network, Tricare/Humana Military Healthcare Services, United Health Care. To learn more about the financial options available please call the office at 281-238-8006.

Do you offer short term or long term care? (Rehab or assisted living)

We offer both long and short term care at Richmond Health Care Center.

Is Medication management an additional charge?

Medication management is a part of the initial charge for staying at the facility. Our staff will include medication management services in the care plan of your loved one upon discussion of needs.

Can I bring medications from home into the facility?

Please leave your medications at home! We provide all of the medications for our residents/patients so we can keep detailed records for each.

What is included in the daily charge for your skilled care facility?

At our facility, the daily cost includes meal service, housekeeping, amenity fees, and cost of care.

What services and amenities are offered for residents/patients? (transportation, hair care, wifi internet access, activities, shopping trips, outings, etc)

Our services and amenities at this facility include:

  • Transportation
  • Beauty and Barber services
  • Wifi internet access provided throughout the entire facility
  • Various activities occurring everyday
  • Shopping Trips available for supplies
  • Outings to various restaurants and locations near the facility
  • Cable Ready Rooms
  • Furnished Rooms
  • Providing all medical equipment in the cost of stay.

What are your visiting and business hours?

Our visiting hours are daily from 7:00 AM to 9:00 PM. Business hours are Monday-Friday 8:00 AM to 5:00 PM.

May I share a meal with a loved one at a facility?

We encourage you to spend as much time with your loved one as possible– if you wish to share a meal with them please contact the main office before 10am that day.

If my loved one is staying short term, what do we need to bring?

If a loved one is only staying short term we recommend bringing comfortable clothing  and a few personal belongings and favorite toiletries to make their stay as welcoming as possible. We provide all of the furniture and equipment so there is no need to haul everything from home! Let us take care of that for you so you and your family can be focused on the recovery process.